BEEM
Custom Mobile and Web App
With the BEEM chat app, customer inquiries are handled asynchronously and personally
With BEEM, specialist tradesmen handle their inquiries to wholesalers as easily and conveniently as in a WhatsApp chat. Thanks to direct access to current customer orders, customer advisors can process inquiries immediately and thus increase customer satisfaction. Since 2019, BEEM has impressed over 10,000 users and was awarded first place in the SI SHK Award in 2024.
Client
GC Group
Services
Complete team and operation with SLA
Project phases
— Needs analysis
— Development
— Operation and development
Award
1st place (2024), SI SHK Award
Challenges
Chat instead of waiting: digital communication without data protection risk
BEEM offers craft businesses an innovative and secure communication solution that reduces waiting times and increases flexibility in everyday work. Especially at peak times, asynchronous communication enables inquiries to be processed efficiently and without delay.
Digital channel to customers: secure an early mover advantage
A digital communication channel offers enormous potential for establishing direct customer contact at an early stage. Through the use of LLMs, interactions become measurable, analyzable and support data-driven decisions effectively.
challenges
Familiar simplicity, but better
Coordinate orders, check offers, clarify queries — with the BEEM chat app, specialist tradesmen are connected quickly and directly with their trusted wholesale partner at any time. Thanks to smart chat groups, no inquiries are lost, even if someone is on vacation or not available.
Everything at a glance: Smart process management in chat
The chat window provides direct access to all relevant processes so that queries can be answered quickly and specifically. Automatic order status updates keep customers up to date, reduce queries and provide clarity.
Solutions
Familiar simplicity, but better
Coordinate orders, check offers, clarify queries — with the BEEM chat app, specialist tradesmen are connected quickly and directly with their trusted wholesale partner at any time. Thanks to smart chat groups, no inquiries are lost, even if someone is on vacation or not available.
Everything at a glance: Smart process management in chat
The chat window provides direct access to all relevant processes so that queries can be answered quickly and specifically. Automatic order status updates keep customers up to date, reduce queries and provide clarity.
From design thinking, to rapid MVP development with state-of-the-art technologies, to the agile implementation of software products, Project Lary is an innovative and reliable partner.
